CHEMISTRY: You need to have chemistry with the agent you select. A seller and their listing agent will be working side by side throughout this process from when the listing agreement is signed until the closing of the transaction and in some cases beyond that as well. As a seller, you should know that your agent is solely focused on your needs and goals and is looking out for your best interests during every step of the process.
COMMUNICATION: Is your agent an effective communicator? How they communicate and at what frequency is important. Whether the information is good or bad – as a seller you need to know about all aspects of the process and the information associated with the process so you can make decisions accordingly. Sometimes that information can be hard to hear, but it is still important for you to know so it can guide you in the process.
KNOWLEDGE: Does your agent have a thorough understanding and working knowledge of the type of property you are potentially asking them to represent or purchase?
CONFIDENTIALITY: Can your agent keep the information you share with them in confidence – confidential?
REFERENCES: You have the right to request references. Good references go beyond buyers and sellers a brokerage has served. For example, title companies, attorneys, CPA’s past clients, Ranch Managers, contractors, etc. can give you a nuanced perspective on how a brokerage does business.
MARKETING: Does the brokerage you are interviewing utilize the latest in digital technologies, print media, quality of video and media productions, and online presence? Are they meeting or exceeding Google compliance standards with their website? What is the information contained in their brochure? Is it available in both digital and print formats?
DUE DILIGENCE: How involved is the agent once your property is under contract? What level of due diligence material do they provide the buyer? Who prepares it and how is it compiled?
CLOSING THE TRANSACTION: Does the agent stay engaged until closing or pass it off to an assistant to coordinate the closing?
HOW DO YOU COOPERATE WITH BUYER’S BROKERS: This is critical to understand. Does your listing agent utilize the brokerage network to find a buyer or are they trying to covet the listing and “double end” the sale? Meaning, are they intentionally withholding the listing from the market while they attempt to find a buyer of their own and collect both sides of the commission? Therefore, once the marketing collateral is created, find out what is the next step and how is your property going to be effectively exposed to the market.
WHAT IS THE COMMISSION STRUCTURE: How is a buyer’s broker paid? What percentage of the commission?
HOW ARE SHOWINGS HANDLED: Is the listing agent present for all showings or do they merely give a buyer’s broker a map and cut them loose?